Terms & Conditions
GENERAL INFORMATION ABOUT BIG BAND STANDS:
Please refer to our website where you will find lots of help including how to choose the correct size for your players, pricing, some ideas about graphics, and our graphic / artwork requirements.
1. All orders require advance payment. Please see the Payment section below for full details.
2. Design: If you have requested design or artwork help, design work will commence after full payment is received. We sill send visual proofs via e mail for your approval. If you are providing your own design, please supply your artwork in the formats requested here.
3. Decals: This is the term we use to describe any decorative feature to your stands. We can apply a graphic that you supply, or you can order a bespoke design from our experienced designer. This will incur an additional cost. Where decals are being provided, a final proof will be
supplied. Please check that you are happy to proceed. Notify us of your approval or of any amendments by e mail. Only on receipt of your written approval will your decals be printed / die cut and applied to your BigBandStands.
4. Despatch: Plain stands are usually despatched within 2 working days of receipt of payment. If you have ordered decals, we expect to despatch within 7 - 10 working days, depending on the complexity of your design. Your stands will then be packaged in double walled boxes and despatched by the agreed delivery method.
1. Our preferred method of payment is BACS, or by cheque.
Account name - Rocket Creative Design Limited.
UK Transfers: Sort Code: 09 06 66.
A/c Number: 42499639.
International Transfers: IBAN - GB47ABBY09066642499639;
Our Bank: Santander, 21 Prescot St, London E1 8TN, UK
2. Card Payments: We also accept payment by credit or debit card via Paypal or over the telephone. Please note that card payments incur a small finance fee @ 4% of the value of your order.
(We apologies for the additional card fees. Rather than increasing the stand prices to absorb bank charges, we elected to charge only those clients who use the Card service.)
1. Delivery Address: Please check the delivery address as it appears on your quotation. This is the address we will use for despatch, unless you provide a different address in writing. We require notification of any address change at least two days prior to your despatch date. Please note, if you have paid by credit card, we can not deliver to an alternative address.
2. Delivery Charges: Delivery is charged at cost. It includes £50 transit cover - increased cover is recommended to insure your goods for loss or damage in transit, and is available on request at an additional cost which will depend on your total order value. We take every care with your package, however once your packages are despatched, and leave our premises, transit cover is your responsibility. If you choose not to take additional cover, Rocket Creative Design Limited, trading as BigBandStands will not be responsible for any loss or damage.
3. Delivery Times: Standard delivery to the UK usually takes 2 - 3 working days. We are happy to arrange overnight or a Saturday service by prior agreement, costs will be dependent on the current courier charges.
Standard Delivery to most European Countries is generally 3 - 5 working days, and to the US and Canada 4 - 7 Working days. Express delivery can be arranged, usually next day or 2 days, depending on the destination. Additional costs apply and are dependent on current courier charges.
We use the best available despatch services. However, delays sometimes happen. Rocket Creative Design Limited, trading as BigBandStands.com are not responsible for delays in the delivery service once your parcel(s) are despatched from our premises.
Please do call us if you have any further questions regarding your order or quotation.
BigBandStands.com is a subsidiary of Rocket Creative Design Limited.
Email: firstname.lastname@example.org or call +44(0)1427 718900.
Designed by musicians, for musicians.
BigBandStands are lightweight and strong, easy to carry, quick to set up, durable, wobble free, and best of all - great looking.
Made in Great Britain.
BigBandStands.com is a Trading Style of Rocket Creative Design Limited.
The Rowans Sallie Bank Lane Laughterton Lincoln LN1 2JY United Kingdom